Questions about your benefits? Start here.
If your employer works with Benefi, we’re the team behind your benefits — and you can call us directly. You don’t have to go through HR.
Enroll or make a change
Your enrollment and plan information live in Employee Navigator. Sign in there to enroll, view your current coverage, add a dependent, or download plan documents.
First time signing in? You’ll need the company identifier your employer gave you. If you don’t have it, call us.
When you can make changes
Most changes wait for open enrollment. These don’t:
- Getting married or divorced
- Having or adopting a child
- A dependent aging off your plan
- Losing or gaining coverage somewhere else — including through a spouse
- A change in employment status that affects eligibility
These are qualifying life events, and each opens a limited window — usually 30 days from the date it happens. Don’t wait. Once the window closes, the next opportunity is open enrollment.
Common questions
I’m new. When does my coverage start?
That depends on your employer’s waiting period. You’ll get an enrollment notice when your window opens — watch for it, because the window closes.
I need my insurance card.
Most carriers offer a digital card in their app or member portal as soon as you’re active. Call us if you can’t find yours.
Is my doctor in network?
Check your carrier’s provider directory, or call us and we’ll look with you.
How much is coming out of my paycheck?
Your per-pay-period cost is shown during enrollment and in your account. If your paycheck doesn’t match what you expected, tell us — that’s exactly the kind of thing we catch.
I have a claim problem.
Call us. Claims are between you and the carrier, but we’ll help you work it.
Still stuck?
Send us a message and we’ll get back to you. If it’s urgent, call — a person answers.